Payment Policy

At Supra Sklep, we offer secure and flexible payment options to ensure a smooth checkout experience.

Accepted Payment Methods

We currently accept the following payment methods, in order:

American Express (Amex)
Apple Pay
Google Pay
Mastercard
Shop Pay
UnionPay
Visa

All transactions are processed in Polish złoty (PLN) unless otherwise stated.

Secure Payment Processing

Your security is our priority. All payments are processed using encrypted and PCI-compliant payment gateways to protect your personal and financial information.

Order Confirmation

Once your payment is successfully completed, you will receive a confirmation email with your order details. If you do not receive it, please check your spam folder or contact us directly.

Payment Issues

If a transaction fails or is declined, please verify your billing details or try a different payment method. For any issues during checkout, feel free to contact our support team.

Business Information

Name: Supra Sklep, operated by Brein Group V.O.F.
Company Name: Brein Group V.O.F.
KvK (Chamber of Commerce) Number: 94765782
VAT Number: NL866886205B01
Address: Panovenweg 1, 5708 HR Helmond, Netherlands
Email Supra Sklep: kontakt@suprasklep.pl
Email brein group: info@breingroup.nl
Phone: +48 22 307 88 13

Business Hours: Monday – Friday: 8:00 – 17:00 AM (CEST). Customers can contact us via email, phone or our contact form We respond within 1 business day.

We always recommend contacting us first — we’re here to help you. We will always do our best to resolve any issue directly and fairly.

If your concern remains unresolved, Customers can contact the following official consumer protection portals:

Online Dispute Resolution (ODR) Platform
- Website: ec.europa.eu/consumers/odr
- Facilitates resolution of online disputes between EU consumers and traders.
Urząd Ochrony Konkurencji i Konsumentów (UOKiK)

- Website: uokik.gov.pl
- The Polish Office of Competition and Consumer Protection, handling complaints related to consumer rights.
Financial Ombudsman (Poland)

- Website: rf.gov.pl
- Deals with complaints related to financial services like banking and insurance.
Mediacja przy UOKiK
- Website: uokik.gov.pl/mediacje
- Provides mediation services for consumer disputes in Poland.