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Frequently Asked Questions

What are the shipping costs?

Tracked shipping is free for all orders! All tax and import duties are already payed.

How long will it take to receive my order?

Order Processing Time

All orders are processed within one (1) to three (3) business days from the date of purchase.
Orders submitted before 17:00 (CEST) on regular business days (Monday through Friday, excluding public holidays) are typically processed on the same day. Orders placed after the 17:00 cut-off time will be processed on the following business day.

Shipping Method – Tracked Delivery

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number to follow your shipment.

Poland: Estimated delivery timeframe ranges from five (5) to ten (10) business days, depending on the destination and item availability.
Please note that delivery times may vary slightly due to factors such as regional logistics networks, courier service levels, and public holidays.

Total Estimated Delivery Time

Taking both processing and shipping into account, the total estimated time from order placement to delivery is approximately six (6) to thirteen (13) business days.

Which Payment Methods do you accept?

Your security is our priority. All payments are processed using encrypted and PCI-compliant payment gateways to protect your personal and financial information.

We currently accept the following payment methods, in order:

American Express (Amex)
Apple Pay
Google Pay
Mastercard
Shop Pay
UnionPay
Visa

All transactions are processed in Polish złoty (PLN) unless otherwise stated.

What should I do if my order is delayed?

Delays can occasionally happen. We appreciate your understanding. If you have any questions, please contact us via our contact form or via kontakt@suprasklep.pl.

How can I contact customer service?

You can reach our customer service via our contact form, via kontakt@suprasklep.pl, calling by phone or by sending a WhatsApp message to +48 22 307 88 13.

Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible via our contact form or via kontakt@suprasklep.pl.